Shipping policy

Thank you for shopping at NOOK-IN. The following terms and conditions govern our shipping policy:

1. Order Processing Time

All orders are typically processed and shipped within 1-3 business days after payment confirmation (business days exclude Saturdays, Sundays, and public holidays).

During high-volume periods (such as holidays), shipments may be slightly delayed. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping is calculated at checkout and includes all packaging and handling costs. See below for common shipping references:

Destination	Shipping Method	Estimated Delivery Time
Hong Kong	SF Express / EF Locker / Pickup Point	1 - 3 Business Days
Hong Kong	HK Post (EC-Get)	1 - 3 Business Days
Hong Kong	HK Post (Ordinary Mail / Packet) Applicable to small items only	2 - 5 Business Days
Macau	SF Express	2 - 5 Business Days
Taiwan	SF Express	5 - 8 Business Days

Free Shipping Offers

Enjoy free shipping when your single order (after discounts) reaches the following thresholds:

HK Local - Pickup: Free on orders over HKD 300 (Applicable to SF Lockers, SF Stores, designated pickup points, and HK Post EC-Get).

HK Local - Door-to-Door: Free on orders over HKD 400 (Applicable to HK industrial, commercial, or residential addresses; excluding some remote areas).

Overseas

Macau - Free on orders over HKD 500.

Taiwan - Free on orders over HKD 800.

3. Shipment Confirmation & Order Tracking

Courier Services (SF Express / EC-Get): Once your order has shipped, you will receive a confirmation email containing a tracking number. The tracking number will become active within 24 hours, and you can check the delivery status on the respective logistics provider’s official website.

Hong Kong Post (Ordinary Mail / Packet): Since ordinary mail does not offer tracking services, our company will photograph the package showing the recipient’s address and mailbox upon mailing, and send the photo via email after dispatch as proof of postage.

4. Delivery Scope & Restrictions

We currently ship to Hong Kong, Macau, and Taiwan.

Remote areas (e.g., outlying islands, restricted areas) may incur additional surcharges or require longer delivery times.

We are unable to deliver to P.O. Boxes.

5. Customs, Duties, and Taxes

NOOK-IN is not responsible for any customs and taxes applied to your order for shipments outside of Hong Kong. All fees incurred during or after shipping are the customer's responsibility (tariffs, taxes, etc.).

6. Risk of Loss

All items purchased from NOOK-IN are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier. If a package is marked as "Delivered" but you have not received it, please get in touch with the logistics company directly for tracking assistance.

Hong Kong Post (Ordinary Mail / Packet) Special Notice:

• As ordinary mail services do not include full tracking or insurance, buyers assume all shipping risks.

• Our company will not offer exchanges, reshipments, or refunds for any product damage, loss, or delay caused by delivery via Hongkong Post (Ordinary Mail / Packet).

• To ensure safe delivery, we recommend choosing a courier service that provides full tracking.

7. Failed Delivery

If a package is returned or recalled due to incorrect recipient information, failed delivery attempts (unattended receipt), refusal of shipment, or failure to collect the package from a pickup point or smart locker before the deadline, the customer shall be responsible for all resulting logistics demurrage/holding fees, return shipping fees, administrative fees for reshipment, and additional shipping charges.