Refund policy
We offer a 7-day return guarantee. This means you can request a return within 7 days of receiving your item.
1. Eligible Situations for Returns & Exchanges
We only accept return or exchange applications under the following circumstances:
- Damaged or Defective Items: The product is damaged upon arrival or is malfunctioning.
- Incorrect Items: You received a style, size, or color that does not match your order.
Please Note: We do not accept returns or exchanges for personal reasons, such as personal preference, slight color variations, ordering the wrong size, or the item "not being what you imagined."
2. Timeframe and Requirements
If your situation meets the criteria above, please contact us within 7 days of receipt and ensure the following:
- Time Limit: 7 days from the date the tracking shows "Delivered" (including public holidays).
- Condition: Items must be in brand-new, unused condition, with all original tags, accessories, and complete packaging intact.
- Proof: You must provide proof of purchase (receipt) and clear photos or videos demonstrating the issue.
3. Return Procedure
- Submit Application: Email nookinhk@gmail.com with your order number and photo evidence.
- Review: We will evaluate the issue within 3 business days. If approved, we will send you detailed shipping instructions.
- Resolution: We prioritize replacing the item with the same model. If the item is out of stock, a full refund will be issued.
4. Shipping Fees
If the return is confirmed as a product defect or a shipping error, NOOK-IN will cover the shipping costs for both the return and the redelivery.
Attention: Please do not send items back without prior application or approval. We cannot process unauthorized returns, and any associated shipping costs or risks will be the responsibility of the buyer.